Size 3.477 MB 0 seeders Added 2011-03-06 03:13:25
NewWayService is a help desk software solution designed to maximize your service center or call center department was. Regardless of your industry that allows you to easily track and manage NewWayService calls, inquiries, orders, questions or orders. With its user-friendly interface, you do not need much training to learn to use the utility. Flexible to NewWayService fits your needs, whether you're a large corporation or a self-employed. NewWayService basic modules are: orders, actions and worked / billed hours, customers and contacts, hour banks, technicians, product and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base. NewWayService is designed for companies that want to make an efficient follow-up and management of work orders developed. This software allows you to keep in a unique database, all applications received, your technician appointments to various predefined criteria timetable (work plan, specialties, zones, etc.) and make the follow-up of the work done (actions) and spare parts used on the orders. Several improvements and new features in version 4, as a new module warnings, which allows you as an e-mail when the status of a work to have been idle for a period of time taken to send. Inventory management of spare parts was added, the web interface improvements and much more. NewWayService main features: Visual character (globe) shows the work in order were created by your customer, via the Internet. You can (change status, send e-mails) the course of your orders, along with the option Follow-up/Log to order with each work. Search has been improved in most modules. You can recursively work orders, and create it manually or automatically at regular intervals. Technicians can have a reminder of their appointments directly on the screen or by e-mail (e-mail or SMS). Although the NewWayService program is closed when the Windows service is activated, the recursive work order generation, appointment reminder, events and alerts are processed. NewWayService provides an efficient follow-up of each work order by the possibility of his actions with force. Each piece can order one or more dates and each date can have a certain status. NewWayService requirements: 1 Ghz processor 256 MB RAM 100 MB free hard disk space NewWayService limitations: 45-day trial Nag screen What's new in NewWayService: Database structure: Not changed Corrective: There was a problem in the original reports installation utility. There was a problem when copying a work that was in the story. There was a security problem. Fixed other minor problems.