cc-Modeler Professional 2.1.19

Size 15.074 MB   0 seeders     Added 2011-05-28 15:20:51

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Workforce management, without a big-ticket price

cc-Modeler Professional is an advanced application designed to simplify workforce planning, scheduling and performance analysis in call centers.It allows you to identify call center staffing requirements for each day and period throughout the day. It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals.It handles multiple shifts and planned breaks, so that you can optimize agent schedules. It makes it easy to generate forecasts and investigate various scenarios - such as the impact of an additional 5% of calls, or a reduction of 30 seconds in talk times.You can model projects in advance, such as a telemarketing drive or a new product rollout. It helps you improve productivity and manage costs. Limitations:

· 14 days trial
· Nag screen
cc-modeler-professional-2.1.19.exe 15.074 MB
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