iHelpdesk 2.2 Build 1543

Size 40.303 MB   0 seeders     Added 2011-08-22 05:21:11

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Easy-to-use, comprehensive and affordable help desk software.

iHelpdesk is a web-based help desk software that can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits:Improve customer service perception and satisfaction.Increase accessibility through a single point of contact, communication, and information.Increase productivity of support staff by automating processes, policies, and tasks.Improve teamwork and communication.Reduce IT support costs. Here are some key features of "iHelpdesk":

· Email Management
· Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

· Request & Problem Management
· Label, categorize, track requests and problems.

· Self-Service Portal
· Users can manage service requests via the customer portal.

· Report
· Extensive report capabilities for system data monitoring and identifying trends.

· FAQ Knowledge Base
· Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.
ihelpdesk-2.2-build-1543.exe 40.303 MB
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