Easy-to-use, comprehensive and affordable help desk software.
iHelpdesk is a web-based help desk software that can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits:Improve customer service perception and satisfaction.Increase accessibility through a single point of contact, communication, and information.Increase productivity of support staff by automating processes, policies, and tasks.Improve teamwork and communication.Reduce IT support costs. Here are some key features of "iHelpdesk":
· Email Management
· Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.
· Request & Problem Management
· Label, categorize, track requests and problems.
· Self-Service Portal
· Users can manage service requests via the customer portal.
· Extensive report capabilities for system data monitoring and identifying trends.
· FAQ Knowledge Base
· Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.