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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
Susan H. Shearouse
We all know conflict is unavoidable…especially in the workplace. Whether itâ™s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, itâ™s a managerâ™s role to navigate relationships, and build compromises and collaborations.
Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers... </span></div></div>