Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results





AM ACOM

Renee Evenson

2010

English

ISBN: 0814416411

239 Pages

PDF

703 KB







Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The... </span></div></div>
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